Configure rewards

Setup welcome bonus, referral rewards, and cashback.

Overview

There are 5 different types of rewards in Novel.

Welcome Bonus

Reward customer receives after installing your pass. Customers can only receive this welcome bonus once.

Referral Reward

Referrer and referee amounts that happen if a customer refers a friend. There is an option for you to delay the referrer bonus until the referee's first order.

Per Order Reward

Reward customer gets after placing an order. This can be a flat amount or a percent spend on order.

Percent spend reward calculation: Percent * (Subtotal - Discounts - Gift Cards - Shipping)

Manual Balance Adjustment

One-time adjustment of a customer's balance by a merchant. Search for customer -> Click three dots -> Update Balance or from the customer details page.

You can increase or decreases a customer's balance. To decrease simply input "-" before the value.

Tier Upgrade Bonus

Reward existing pass holder receives if they elevate tiers. Customers will only receive a specific tier upgrade bonus once.

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Rewards Expiration

You can set an expiration for accrued rewards. Any unused rewards will be removed from the customers balance. For example, if you set the number of days to 365, then all rewards will expire 365 days from the time they are accrued.

Fraud Detection

If any order that results in a reward is cancelled, the accrued reward is revoked from the customer. If a customer attempts to apply more than one Novel store credit balance to an order, Novel prevents this by executing the following steps:

• Cancel and refund the order and provide the tag “Fraud Order” for tracking

• Zero out the customer’s store credit balance

Novel has a native store credit system that uses gift cards to power these rewards. If you have an existing loyalty program, you can integrate the program with your passes. For more info on loyalty integrations check out the loyalty integrations section on the left.