> For the complete documentation index, see [llms.txt](https://support.novel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.novel.com/start-guide/tiers/spend-tiers.md).

# Spend Tiers

## Dynamic Spend Tiers with Shopify Segments

Novel tiers can be powered dynamically using Shopify customer segments, customer tags, and Shopify Flow.

This allows you to create flexible spend tiers based on:

* Lifetime spend
* Last 365 days spend
* Rolling 6-month spend
* VIP qualification windows
* Custom Shopify segment logic

Because Novel tiers are linear, this setup is primarily used for tiers above your base tier.

Example:

* Base Tier: $0–$300
* Silver Tier: $300–$600
* Gold Tier: $600–$1,200

***

### Step 1 — Create Shopify Segments

Create a Shopify customer segment for each spend tier.

Example:

```
Customers who have placed orders with a total spend between 600 USD and 1200 USD within the past year
```

You can create segments using:

* Lifetime spend
* 365-day spend
* Rolling windows
* VIP qualification logic

***

### Step 2 — Bulk Tag Customers

After creating the segment:

1. Open the segment
2. Select customers
3. Bulk add a customer tag

Example tags:

```
Novel Tier: SilverNovel Tier: GoldNovel Tier: VIP
```

Novel syncs Shopify customer tags automatically, usually within a few minutes.

***

### Step 3 — Configure Tags Inside Novel

Inside Novel, assign each tier to the matching Shopify customer tag.

Example:

```
Silver Tier → Novel Tier: SilverGold Tier → Novel Tier: Gold
```

When the customer tag changes, the wallet pass updates automatically.

***

### Step 4 — Automate Tier Changes with Shopify Flow

Use Shopify Flow to automatically add or remove tags as customers move between segments.

#### Recommended Triggers

* Customer joined segment
* Customer left segment

#### Example

When a customer joins:

```
365_600_to_1200
```

Add tag:

```
Novel Tier: Gold
```

When a customer leaves the segment, remove the same tag.

This keeps tiers automatically updated based on customer spend.

***

### Benefits of This Setup

* Dynamic spend windows
* Automatic tier upgrades/downgrades
* Flexible Shopify segmentation logic
* Real-time wallet pass updates
* Fully automated tier management


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.novel.com/start-guide/tiers/spend-tiers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.