> For the complete documentation index, see [llms.txt](https://support.novel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.novel.com/how-to-verify-your-domain.md).

# How to Verify Your Domain

Setting up a custom email sender domain to ensure email deliverability

## The Challenge

In light of Google and Yahoo’s stricter bulk email standards, Novel has updated its features to improve email delivery to your customers. Domain verification now allows you to control your email domain for emails sent through Novel to your customers. Without having a verified domain, email deliverability will suffer, interrupting crucial flows for customer retention.

## How to verify your domain

Navigate to the <mark style="color:purple;">**Configure**</mark> tab, then at the top of the page, click <mark style="color:purple;">**Domain Verification**</mark>. In the Verify Your Domain field, enter the custom domain you would like to use for sending emails through Novel. It should look like "yourwebsite.com". Make sure not to have "[www](http://www)." prefacing the domain, as this will consider it a subdomain.

<figure><img src="https://697675905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRg00tOg8E2yOB0rdXTbu%2Fuploads%2Fkplt6x54AJBtEbZTrvK5%2Fdomain.PNG?alt=media&amp;token=a6e17c61-2f66-47e8-ac22-9f230d5485ef" alt=""><figcaption></figcaption></figure>

### Using a Subdomain

If you are already using your main domain for another provider sending emails through Mailgun (e.g. Gorgias), or if you are using a different provider (e.g. Gmail) for receiving emails, use a subdomain like pass.yourwebsite.com.

Once your domain is submitted, four entries will appear. There are two receiving records, and two sending records.

<figure><img src="https://697675905-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRg00tOg8E2yOB0rdXTbu%2Fuploads%2FQjjs00BMYNAiWeusC2EA%2FScreenshot%202025-05-27%20at%2011.18.49%E2%80%AFAM.png?alt=media&amp;token=8c950685-06ea-41da-bf3a-534677396608" alt=""><figcaption></figcaption></figure>

Next, enter the DNS records in your domain registrar. DNS record entry can vary, so it is best to reference their documentation. Here are some links to instructions for common domain registrars:

[Shopify Instructions](https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings)

[GoDaddy Instructions](https://www.godaddy.com/help/manage-dns-records-680)

[Squarespace Instructions](https://support.squarespace.com/hc/en-us/articles/205812348-Accessing-your-Squarespace-managed-domain-s-DNS-settings#:~:text=Accessing%20your%20Squarespace%2Dmanaged%20domain's,Workspace%20account%2C%20contact%20us%20here.)

[Bluehost Instructions](https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries)

[Dreamhost Instructions](https://help.dreamhost.com/hc/en-us/articles/215035818)