# How to Change the Balance of a Customer's Account

## Adding or Removing Credit

Navigate to the <mark style="color:purple;">**Customers**</mark> tab where you will see a list of all pass holders. Look up the customer's email in the search tab and select them. That will open up their <mark style="color:purple;">**Pass Holder Details**</mark> profile. Under the Balance figure, there is an option to change their balance as seen in the screenshot below.&#x20;

<figure><img src="/files/eqd7rUgi9MEWpylYc0TK" alt=""><figcaption></figcaption></figure>

To lower a customer's balance, simply type the amount you would like to lower it by with a "-" before the number. For example, if you would like to lower a customer's balance by 10 dollars, you would type "-10".

<figure><img src="/files/fnYkRZ4meY0DQWDNDspQ" alt=""><figcaption></figcaption></figure>

Whenever you adjust the balance of a customer, in that same window, you also have the option to send that customer a push notification, informing them of the change immediately as it happens.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.novel.com/how-to-change-the-balance-of-a-customers-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.