> For the complete documentation index, see [llms.txt](https://support.novel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.novel.com/how-to-change-the-balance-of-a-customers-account.md). # How to Change the Balance of a Customer's Account ## Adding or Removing Credit Navigate to the **Customers** tab where you will see a list of all pass holders. Look up the customer's email in the search tab and select them. That will open up their **Pass Holder Details** profile. Under the Balance figure, there is an option to change their balance as seen in the screenshot below.

To lower a customer's balance, simply type the amount you would like to lower it by with a "-" before the number. For example, if you would like to lower a customer's balance by 10 dollars, you would type "-10".

Whenever you adjust the balance of a customer, in that same window, you also have the option to send that customer a push notification, informing them of the change immediately as it happens.